1. Information We Collect
We collect information to provide and improve Elavix services, operate brands and services under our management, support security, communicate with customers and users, fulfill orders, and improve the client experience.
Personal and customer information
This may include your name, email address, phone number, company information, contact details, account information, form submissions, support requests, purchase and order history, product selections, customer-service correspondence, and other information you choose to provide.
Creative-service and production materials
If you request branding, signature, email-signature, logo, portrait, caricature, animation, revision, or other creative work, we may collect and process the materials needed to perform that work. These materials may include names, titles, business details, logos, photographs, handwritten-signature samples, artwork, brand colors, instructions, uploaded files, revision notes, and final or working deliverables.
SMS and mobile messaging consent information
When you opt in to receive SMS or MMS messages, we may collect and retain your mobile number, the date and time of consent, the consent method and source page, the exact disclosure or checkbox language presented, your IP address, device or browser information, communication preferences, message history, and opt-out activity. This information may be maintained as evidence of your consent and to support compliance with applicable messaging requirements.
Payment information
Payment details are processed by third-party payment providers. Elavix may receive payment confirmation details, transaction references, order status, plan or offer information, billing-related information, refund or chargeback status, and other records needed to administer a purchase or account. We do not ordinarily receive or store your complete payment-card number.
Usage and technical information
We may collect browser type, operating system, IP address, pages viewed, time spent on pages, actions taken, referring pages, device information, campaign or source information, and similar usage data.
Information from integrations and third-party systems
If you connect or use third-party services with Elavix, or if a service we operate relies on third-party systems, we may receive information needed to provide the integration or service, such as CRM data, form data, contact records, order records, transaction information, or related connection details.
2. How We Use Your Information
We use information for purposes that may include:
- Creating, managing, and supporting user or customer accounts.
- Providing Elavix platform features, Launch Assist, AI Studio, Lead Gen Layer, Reach, Orbit, Hub, SMS, voice, analytics, Email Signature Manager, and related services.
- Operating, supporting, marketing, and fulfilling products and services offered through brands we operate, including The Signature Logo.
- Verifying customer and order history, locating available historical artwork or files, processing updates or revisions, and responding to customer-service requests.
- Creating and delivering custom artwork, signatures, animations, logos, portraits, caricatures, email signatures, and related digital deliverables.
- Processing purchases, confirming payments, managing refunds or chargebacks, and maintaining accounting and transaction records.
- Responding to support requests and service-related communications.
- Analyzing usage trends, identifying technical issues, improving platform performance, and enhancing functionality.
- Sending service notifications, account updates, order communications, and important operational messages.
- Sending SMS or MMS messages that you have expressly agreed to receive, including responses to inquiries, customer-service communications, appointment or meeting reminders, requested follow-up information, service-related updates, and occasional promotional information.
- Maintaining consent, suppression, and opt-out records and demonstrating compliance with applicable messaging and marketing requirements.
- Sending marketing or promotional communications when permitted by law, consistent with an existing customer relationship, or with appropriate consent where required.
- Complying with legal obligations, enforcing agreements, protecting rights, preventing fraud or misuse, and maintaining platform and service safety.
Aggregated or anonymized data may be used for analytics, service improvement, and marketing insights without identifying individual users or clients.
3. Cookies and Tracking Technologies
Cookies are small text files stored on your device that help websites and applications remember preferences, support login sessions, understand usage patterns, and improve performance.
Elavix and websites or services we operate may use cookies, pixels, analytics tools, campaign tracking, and similar technologies to support functionality, remember preferences, monitor performance, understand page and campaign activity, measure conversions, and improve user experience.
You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.
4. Third-Party Services
Elavix may work with third-party service providers that support platform operations, payments, communications, hosting, creative production, fulfillment, and customer service. These may include:
- Analytics providers that help us understand usage and improve performance.
- Payment processors that securely process transactions.
- Email, SMS, voice, hosting, CRM, automation, form, cloud-storage, and communication providers.
- Designers, artists, freelancers, production specialists, and fulfillment providers that assist with custom creative services.
- Marketing, support, security, accounting, and operational service providers.
We provide these providers only the information reasonably needed for their role. Their handling of information may also be governed by their own privacy policies, contracts, confidentiality obligations, and security practices.
5. The Signature Logo and Other Operated Brands
This Privacy Policy applies when Elavix provides or operates products, services, customer support, campaigns, websites, checkout experiences, or fulfillment under another brand, including The Signature Logo, to the extent Elavix is responsible for the applicable activity.
Certain historical The Signature Logo customer records were collected before Elavix began operating the brand and may continue to be maintained in systems controlled by The Signature Logo or its prior business operator. Elavix may receive or process authorized portions of those records in order to operate the business, support customers, verify purchase history, locate available artwork, fulfill new or existing requests, reconcile transactions, and communicate with customers.
Those records may include names, email addresses, order dates, product details, order references, customer-source information, historical artwork or production files, correspondence, support records, and responses about current use or interest. Elavix does not treat access to historical customer records as permission for unrestricted use; we use such information subject to applicable law, customer communication preferences, and the business arrangements that authorize our access.
If a person purchases from, registers with, or otherwise becomes a customer of Elavix or a brand Elavix operates, we may maintain the resulting service, account, billing, support, fulfillment, compliance, and business records as reasonably necessary.
6. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. You are responsible for using strong passwords, protecting your login credentials, and notifying us of suspicious activity.
7. SMS and Mobile Messaging Privacy
Elavix may offer SMS and MMS messaging programs under the Elavix brand or a brand or service operated by Elavix. Participation is voluntary. Providing consent to receive text messages is not a condition of purchasing products or services.
Messages you may receive
If you opt in, messages may include responses to inquiries, customer-service conversations, appointment or meeting reminders, requested follow-up information, order or service updates, and occasional promotional information about applicable Elavix or operated-brand products and services.
Message frequency and charges
Message frequency varies based on your interactions with Elavix and the communications you request. Message and data rates may apply according to your mobile carrier and service plan.
Opting out and getting help
You may opt out at any time by replying STOP to an applicable text message. After you opt out, you may receive a final confirmation message and will no longer receive messages from that messaging program unless you provide consent again. Reply HELP for assistance or contact Elavix using the information below.
Mobile information is not shared for marketing
Elavix does not sell, rent, or share mobile numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. This restriction applies even where other categories of personal information may be shared as described elsewhere in this Privacy Policy.
We may provide limited mobile information to service providers that support message delivery, platform operation, security, customer support, and legal compliance. Those providers may use the information only to perform services for Elavix or the applicable operated brand and not for their own marketing or promotional purposes.
8. Sharing and Disclosure of Information
We do not sell or rent your personal information. Except for the stricter mobile-information limitations described in the SMS and Mobile Messaging Privacy section, we may share information only in limited circumstances, including:
- With your consent or direction.
- With service providers that help us operate Elavix or a brand or service under our management.
- With designers, artists, freelancers, production partners, or technical providers when reasonably necessary to create, revise, deliver, host, install, or support a product you requested.
- When required by law, legal process, subpoena, court order, or government request.
- To protect Elavix, an operated brand, our users, our rights, service safety, or the rights of others.
- In connection with a business transfer, merger, acquisition, financing, reorganization, sale of assets, or transition of an operated business, subject to applicable law.
9. Data Retention
We retain information for as long as reasonably necessary to provide services, fulfill and support orders, manage accounts, preserve customer and artwork records, comply with legal, tax, accounting, and compliance obligations, resolve disputes, enforce agreements, prevent fraud, improve services, and support legitimate business purposes.
You may request deletion of certain information by contacting us. Some information may need to be retained where required or reasonably necessary for billing and tax records, transaction history, intellectual-property or production records, security, suppression and opt-out records, dispute resolution, legal compliance, or legitimate business needs.
10. Children’s Privacy
Elavix and the business services we operate are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
11. Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws, including the right to request access, correction, deletion, portability, or restriction of certain personal information.
You may also opt out of marketing communications or manage communication preferences. For SMS or MMS messages, reply STOP to the applicable message thread. To exercise privacy rights or request assistance with communication preferences, contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective when posted unless otherwise stated. Significant changes may be communicated through email, platform notifications, checkout notices, or other reasonable methods.
13. Contact Us
Questions about this Privacy Policy or privacy-related requests involving Elavix or a brand or service operated by Elavix, including The Signature Logo, can be directed to Elavix through the contact page or the information below.