1. Acceptance of Terms
By accessing, purchasing, or using Elavix websites, applications, platform features, Launch Assist, AI Studio, Lead Gen Layer, Reach, Orbit, Hub, SMS, voice, analytics, Email Signature Manager, related professional services, or products and services offered through a brand Elavix operates, including The Signature Logo, you agree to these Terms and all applicable laws and regulations.
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.
Specific checkout pages, order forms, proposals, invoices, statements of work, or written agreements may contain additional terms for a particular product or engagement. If a specific written term conflicts with these general Terms, the more specific written term controls for that transaction.
2. License and Use of the Service
Elavix grants you a limited, non-exclusive, non-transferable, revocable license to use applicable software and platform services for your business branding, marketing, lead generation, communication, and follow-up purposes, subject to these Terms.
You agree not to:
- Modify, copy, distribute, resell, sublicense, or commercially exploit Elavix software or platform services except as expressly permitted.
- Use Elavix or a brand or service we operate for unlawful, abusive, fraudulent, harmful, or deceptive purposes.
- Interfere with platform security, availability, integrity, or operation.
- Upload, submit, or request content that violates applicable law or the intellectual-property, privacy, publicity, contractual, or other rights of another person.
- Attempt to reverse engineer or bypass platform limitations, access controls, or security measures.
- Send SMS or MMS messages without the recipient’s legally sufficient consent, use purchased or third-party lead lists for messaging, conceal the identity of the sender, or continue messaging after an opt-out request.
- Use Elavix messaging services in violation of carrier rules, messaging-provider policies, applicable privacy laws, telemarketing laws, or consent requirements.
3. SMS and Mobile Messaging Terms
The Elavix SMS and MMS program is known as Elavix Messaging. It provides low-volume business communications to people who have expressly opted in to receive messages from Elavix or, where clearly disclosed, an applicable brand or service operated by Elavix.
Program description
Messages may include responses to inquiries, customer-service conversations, appointment or meeting reminders, requested follow-up information, order or service updates, and occasional promotional information about applicable Elavix products and services.
Consent and eligibility
You may opt in through an applicable web form by providing a valid mobile number and actively selecting an unchecked SMS-consent checkbox. Consent is voluntary and is not a condition of purchase. By opting in, you confirm that you are the subscriber or customary user of the mobile number provided and authorize the disclosed sender to send recurring SMS or MMS messages, including messages sent through automated technology.
Message frequency and carrier charges
Message frequency varies based on your interactions and the communications you request. Message and data rates may apply. Your mobile carrier’s messaging and data terms govern any charges assessed by your carrier.
Opt-out and help instructions
Reply STOP to opt out at any time. You may receive one final message confirming your opt-out. Reply HELP for assistance. You may also contact Elavix at (662) 635-2849 or through our Contact page.
Delivery and availability
Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your carrier and network availability. Elavix does not guarantee that every message will be delivered or received within a particular period.
Privacy
Our collection and use of mobile information, SMS consent, and messaging records are governed by the Elavix Privacy Policy. Elavix does not sell, rent, or share mobile numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes.
Client use of Elavix messaging services
Clients who use Elavix to send messages are responsible for obtaining and retaining valid consent for each recipient, accurately identifying the sender, maintaining current public Privacy Policy and Terms pages, honoring STOP and other opt-out requests promptly, and complying with all applicable laws, carrier requirements, and messaging-provider policies. Elavix may suspend messaging access where consent cannot be demonstrated or where use creates legal, carrier, security, or reputational risk.
4. Subscription Plans, Lifetime Offers, Purchases, and Payment
Elavix and brands or services we operate may offer monthly, annual, lifetime, one-time, payment-plan, promotional, creative-service, and strategic implementation options. Current package details, pricing, inclusions, and payment options are described during registration, checkout, on the applicable offer page, proposal, invoice, order form, or written agreement.
Payments are processed through third-party payment providers. By providing payment information, you authorize the applicable charges to your payment method.
Unless otherwise stated in writing, fees are non-refundable except where a refund request qualifies under an applicable refund policy, the specific offer or checkout terms provide otherwise, or a refund is required by law.
Custom and digital products
Many creative products are customized and produced specifically for the purchaser. Work may begin shortly after payment or after the required intake materials are received. Once custom production has begun, concepts have been prepared, or digital deliverables have been supplied, refund eligibility may be limited, subject to the terms stated for the specific purchase and applicable law.
Promotional and customer offers
Promotional pricing, legacy-customer pricing, bonuses, included services, and limited-time offers apply only as described on the applicable offer or checkout page. Elavix may change or end an offer for future purchases without affecting a completed purchase.
Lifetime offer availability
Lifetime offers may end without notice for future purchasers. Existing clients keep the lifetime access included in their completed purchase under the terms of that offer and these Terms.
Unless a specific written offer states otherwise, “lifetime access” means access for the life of the applicable Elavix software product, feature, or account offering, subject to these Terms, lawful use, reasonable security requirements, technical changes, and continued availability of that service. It does not include unrelated third-party fees, custom production work, future design changes, or other services unless expressly included.
5. The Signature Logo Creative Services
While The Signature Logo is operated by Elavix, these Terms apply to applicable new purchases, support, revisions, updates, fulfillment, and creative services that Elavix provides or manages under The Signature Logo brand.
Services may include Signature Logo artwork, animated written names or signatures, authentic handwritten-signature recreation, brand logos, portrait or caricature artwork, email signatures, revisions, updates, custom illustrations, animation, file recovery where available, and other related creative or digital services.
Customer materials and permissions
You are responsible for supplying accurate instructions and suitable source materials. By submitting a name, photograph, logo, trademark, handwritten signature, artwork, text, or other material, you represent that you have the right and authority to use it and to authorize Elavix, The Signature Logo, and our production providers to process it for your requested work.
Creative interpretation and examples
Creative work involves artistic judgment. Samples, demonstrations, portfolio pieces, mockups, and prior customer examples are illustrative and do not guarantee an identical result. Where a service is specifically sold as a recreation of supplied handwriting or artwork, we will use reasonable efforts to preserve the recognizable character of the submitted source while making the adjustments needed for production, animation, legibility, or technical use.
Revisions, approvals, and customer response
The number or scope of included revisions, concepts, variations, or updates is determined by the specific product or offer. Additional work outside the included scope may require an additional fee. Timely customer feedback, approvals, and requested source files may be required to keep work moving. Delays in customer response may extend estimated delivery times.
Delivery, email clients, and technical compatibility
Creative deliverables are generally digital. Email signatures, animated images, links, fonts, layouts, and other elements may display differently across Gmail, Outlook, Yahoo, mobile apps, browsers, operating systems, security settings, and other third-party environments. We make reasonable efforts to provide usable professional deliverables but cannot guarantee identical appearance, animation behavior, link treatment, or compatibility in every third-party application or after a third party changes its software.
Handwritten and animated signatures
A recreated or animated signature supplied as a creative product is intended as a branding and visual-communication asset. It is not a cryptographic or certified electronic-signature service and should not be treated as proof of identity or authorization for legal documents, financial transactions, or other legally binding acts unless you independently determine that such use is appropriate and lawful.
Email Signature Manager
Some qualifying The Signature Logo offers include access to the Elavix Email Signature Manager. The Manager is provided so you can maintain supported contact, business, image, link, and signature information after the initial signature is created. Included access does not mean that future custom design, artwork, animation, installation, third-party services, or production work is included unless the applicable offer expressly says so.
Production and fulfillment providers
Elavix may use designers, artists, freelancers, production specialists, hosting providers, or other independent service providers to assist with creative or technical fulfillment. Estimated turnaround times are targets rather than guarantees and may be affected by complexity, customer response time, provider availability, technical issues, or requested revisions.
6. Launch Assist
Launch Assist is an optional paid implementation add-on. Unless otherwise stated in a written agreement, the one-time price is $300 with the Tier 2 Lead Gen Growth Stack and $500 with the Tier 3 Platinum Growth Stack. The included scope may cover guided foundation intakes, AI Brand Brain creation, defined launch assets, initial configuration, review, and handoff as described on the Launch Assist page.
Launch Assist is a guided implementation service. Client participation, timely responses, accurate information, access to required materials, and completion of assigned steps may be necessary for successful implementation.
7. Content, Creative Deliverables, and Intellectual Property
You retain ownership of content and source materials you create and provide to Elavix, subject to any rights or licenses needed for Elavix and authorized service providers to operate, host, process, display, modify, reproduce, or deliver that content as part of the requested Service.
Rights in final custom creative deliverables may depend on the applicable product, third-party content, source materials, and any order-specific terms. Elavix retains ownership of its software, platform technology, systems, templates, production methods, reusable components, processes, know-how, and other pre-existing or generally applicable intellectual property. Third-party materials remain subject to their applicable licenses and rights.
You represent that you have the rights necessary to use and submit your content. Elavix may use anonymized or aggregated data for analytics, service improvement, and marketing insights without identifying individual users or clients.
8. Service Limitations and Disclaimers
We work to provide reliable, professional software and services, but we do not guarantee uninterrupted availability, error-free operation, specific business results, lead volume, revenue outcomes, rankings, conversions, campaign performance, identical rendering across third-party platforms, or permanent compatibility with third-party software.
Creative and branding services are inherently subjective. We do not guarantee that a particular design, signature, animation, logo, portrait, or other creative result will produce a specific commercial outcome or be suitable for every technical, legal, or branding use.
The Service is provided “as is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by law.
To the fullest extent permitted by law, Elavix is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the Service, inability to use the Service, third-party services, creative deliverables, or business outcomes.
9. Professional Services and Strategic Implementation
Elavix may offer additional professional services, strategic implementation, website or page builds, authority positioning, CRM structure, campaign architecture, creative production, custom design, or other custom work. These services may be subject to separate proposals, agreements, scopes of work, invoices, order forms, or payment terms.
Where separate written terms conflict with these Terms, the separate written agreement controls for that specific engagement.
10. Termination and Suspension
Elavix may suspend or terminate software or account access for violations of these Terms, non-payment, chargeback abuse, misuse, unlawful activity, infringement, risk to platform security, or other conduct that may harm Elavix, an operated brand, clients, users, or third parties.
Upon termination, access to applicable software or services may cease. Termination of software access does not by itself revoke a customer’s ordinary right to use final creative files already delivered and fully paid for, except where a separate agreement provides otherwise or where continued use would violate law, third-party rights, or the rights of Elavix.
Certain obligations, including payment obligations, confidentiality, intellectual-property rights, limitations of liability, and dispute-related provisions, may survive termination.
11. Changes to Terms
We may update these Terms from time to time. Updated Terms become effective when posted unless otherwise stated. Continued use of Elavix or an applicable service after updates constitutes acceptance of the revised Terms. Terms applicable to a completed one-time purchase will not be retroactively changed in a way that removes a specifically promised paid-for deliverable or inclusion.
12. Governing Law
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Unless otherwise required by law or agreed in writing, disputes are subject to the appropriate courts located in Delaware.
If a separate checkout, invoice, proposal, written agreement, or order-specific term expressly identifies another contracting entity, governing law, or dispute forum, that specific written term controls for that transaction.
13. Contact Information
Questions about these Terms involving Elavix or a brand or service operated by Elavix, including The Signature Logo, can be directed to Elavix through the contact page or the information below.