Privacy Policy

Effective Date: September 2024
Last Updated: November 2024

Elavix Inc. (“Elavix,” “Elavix Canada Inc.,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services and interact with our website and platform.

1. Information We Collect
We collect information to provide and improve our services, ensure platform security, and enhance user experience. The types of information we collect include:

a. Personal Information
– Name, email address, phone number, and other contact details provided during account registration.
– Payment details for billing purposes (processed securely by third-party payment providers).
b. Non-Personal Information
– Browser type, operating system, and other technical data.
– Usage data, including IP address, pages viewed, time spent on the platform, and actions taken.
c. Information from Third Parties
– Data from integrations with third-party services like CRM tools or social media accounts.
– Payment confirmation details from payment processors.

2. How We Use Your Information
We use the information collected for purposes such as:

– Account Management: Creating and managing your user account, providing customer support, and sending service-related notifications.
– Improving the Service: Analyzing usage trends, identifying issues, and enhancing platform functionality.
– Marketing and Communication: Sending you promotional materials, updates, and offers (only with your consent).
– Legal Compliance: Complying with legal obligations or protecting our rights.

Aggregated and anonymized data may be used for analytics and marketing without identifying individual users.

3. Cookies and Tracking Technologies

a. What Are Cookies?
Cookies are small text files stored on your device to improve your experience. Elavix uses cookies for purposes like:
– Remembering your preferences and login details.
– Tracking user behavior to enhance platform functionality.

b. Managing Cookies
You can manage or disable cookies through your browser settings. Note that some features of the platform may not function properly without cookies.

4. Third-Party Services
We may work with third-party service providers for:

– Analytics: Tools like Google Analytics to track and analyze user interactions.
– Payment Processing: Securely handling transactions through providers such as Stipe.
– Marketing: Managing email campaigns and promotional communications.

These third parties are governed by their own privacy policies. We encourage you to review them for additional information.

5. How We Protect Your Information
We implement industry-standard security measures, including encryption, firewalls, and secure data storage, to protect your information. While we strive to safeguard your data, please note:

– No method of transmission over the internet is completely secure.
– Users are encouraged to use strong passwords and report any suspicious activity.

6. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share your data in the following scenarios:

– With Your Consent: When you explicitly authorize sharing.
– Legal Requirements: To comply with legal obligations, such as subpoenas or court orders.
– Business Transfers: In connection with mergers, acquisitions, or sales of assets.
– To Protect Rights: To enforce our terms of service or protect the safety of our users.

7. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. You may request data deletion by contacting us at the phone number or address below.

8. Children’s Privacy
Elavix does not knowingly collect personal information from individuals under 13 years of age. If we become aware that we have collected such data, we will take steps to delete it.

9. Your Privacy Rights
Depending on your location, you may have rights under applicable laws, such as:

– Access and Rectification: Request access to or correction of your personal data.
– Deletion: Request deletion of your data, subject to legal obligations.
– Opt-Out: Manage your preferences for marketing communications.

To exercise these rights, contact us using the details below.

10. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Significant changes will be communicated through email or platform notifications. The “Effective Date” at the top of this policy indicates when the changes take effect.

11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:

Phone: 1-276-698-2273
Email: Please call for email address as we do not post it online to avoid spam.

Mailing Address(es):

Elavix Inc.
1250 Wayzata Blvd E
Suite 133
Wayzata, MN 55391

Elavix Canada Inc.
8a Lower Avenue
Bishop’s Falls, NL
A0H 1C0